Customer Help
Our happiness team is always here to assist.
Home Delivery Information
Your delivery charge depends on what you order.
The easiest way to see your delivery cost is enter your postcode in your shopping basket.
Saver Delivery: If you spend £100 or more on ‘Saver Eligible’ items you receive FREE Saver Delivery on these items. Saver Delivery is only available to UK mainland addresses (excluding Scottish Highlands).
Large Furniture Delivery: A separate charge of £10 is applied for large furniture deliveries for each order. Fragrance Delivery is available to all UK addresses.
Our standard delivery charges are:
| Regular Delivery | Large Item Delivery | |
| UK Mainland | £3.95 | £10.00 |
| Other areas | £11.49 | £11.99 |
If your order includes large furniture, there is a separate charge for large furniture delivery.
Cost | |
| Large Furniture Delivery Charge | £10 |
All of our large furniture is delivered by a specialist dedicated team. Because of this, we charge separately for delivery.
For all orders which include a large furniture item, we charge £10 for delivery of these items.
There is only one Large Furniture Delivery charge per order.
If you also order items which are not large furniture in the same order there is a separate delivery charge for those items, unless they qualify for free delivery.
Saver Delivery is our best value way of sending items to your home; available to all UK mainland addresses (including Scottish Highlands).
If you spend £100 or more on ‘Saver Eligible’ items you receive FREE Saver Delivery on these items.
This offer is automatically applied to your purchase. It will appear in your postage calculation once you have entered your delivery and billing address during the checkout.
If you do not qualify for Saver Delivery, our standard delivery charges will apply.
We aim to have your parcel delivered to you within 4 working days from the date your order was placed (for orders placed before 6pm Monday – Saturday). For orders delivered to non-UK mainland, Scottish Highlands and BFPO addresses, delivery time may be longer.
Delivery times may also be longer during peak trading times (such as Christmas).
- Standard parcels are sent by our courier EVRI, who deliver between Monday to Saturday, typically between 8am and 7pm
- Large items are sent through a specialised courier, Arrow XL, who deliver between Monday to Friday, usually between 8am and 7pm. The delivery time for items sent by this courier is 10 working days
If your standard parcel order hasn’t arrived after 4 working days from the date your order was placed, please contact us by clicking here.
Please note that some delivery times may differ from those shown above:
• Our delivery promise only applies to orders placed before 6pm Monday – Saturday.
• Bank Holidays may affect the delivery of your order with our courier. In these cases, please allow an extra day before contacting us.
• Some products may be delivered by one of our 3rd suppliers, which can affect delivery times. These products are excluded from our delivery promise.
• There may be delays to the above delivery times – e.g. because of courier delays, peak trading periods (such as Christmas), bad weather etc. We reserve the right to alter delivery times in these exceptional circumstances.
We will email you with your tracking details as soon as your order arrive with our courier and is available to be tracked.
Alternatively, you can you can track your order through the my account section. Here, you can track your delivery. If you checked out as a guest when you placed your order, your orders may not appear in this facility.
Medium and large parcels are sent by courier, who deliver Monday to Saturday, typically between 8:00am and 7:00pm.
If you are not in at the time of delivery and have given special delivery instructions, the courier will try to follow these instructions. If no instructions are given, the courier will leave the goods in a secure location on your property (if one can be found), and they will leave you a card to inform you where the parcel has been left.
If a secure location can’t be found, the driver will then attempt to leave the order with a neighbour and a card will be left to inform you which neighbour. A total of three delivery attempts will be made, after which time the parcel will be returned to us.
If you have not received a card to inform you that your parcel has been delivered, but you have received confirmation from us that it has, please check your online tracking for the latest information. If you are still unable to locate your order, simply contact us and we will be able to assist you.
Ordering Online
To help keep our prices low, we don’t operate a call centre. The best thing to do would be to contact us through this link for assistance.
We normally respond the same, or next working day (excl. bank holidays).
- Visa (credit or debit)
- Mastercard (credit or debit)
You can pay using your card or via Apple Pay or Google Pay.
Payments are taken at the point of order and will appear on your bank statement as either ‘HBAR.GS*‘ followed by your order number or ‘HOME.BARGAINS WEBSITE‘.
Our Click+Collect service has been temporarily removed from our site while we update the service. So that we can completely rebuild the service to provide customers with the best possible new experience, we’ve unfortunately had to remove the option while this process takes place.
Any items that are eligible to be sent home delivery can still be ordered for home deliver
We receive new stock daily and more replenishment may be added soon. Please check the next day for any updates.
Should the item not return to stock, it may have been a clearance line or part of limited stock that is not due to be replenished.
If you would like to know for definite, please contact us and we will look into this for you.
We do not currently sell our full range of products online, however, we are continuously expanding our online range for customer convenience. Please keep checking our New products page for all the latest additions and offers.
In the meantime, if you wish to bulk order a particular item, please speak to your local store manager as they may be able to order the item in for you to purchase in-store (providing it is available in our warehouse).
We now offer an exclusive range of products online that can be personalised as a special gift or memento. If the option is available on a product, a text box will appear in the product description for you to complete.
If a red error message appears confirming that a character is invalid, it means that you cannot add this character to the personalisation. It also does not accept emojis.
Once you have placed your order with a personalised item, it cannot be changed at any point, so please ensure you have entered the correct text.